Avez-vous besoin d'assistance ou avez-vous une question concernant la recharge? Vous pouvez trouver nos questions et réponses les plus courantes ci-dessous.
10 questions principales
If a malfunction should unexpectedly occur, please call the hotline number shown on the charging station. Our experts will help you immediately. Please make sure you have the reference number of the charging station to hand. You can find the local hotline number on our contact page as well.
Regular (AC) charging sessions can be paid for by using an MSP charging card. Or with all major creditcards or SEPA direct debit using our Smoov App.
Fast and ultrafast (DC) charging sessions can be paid for by using an MSP charging card or our Smoov app. Most of our DC chargers also accept contactless payments by creditcard, debitcard, Apple Pay or Google Pay.
Requesting a public charging station couldn't be easier. In the Netherlands visit openbaarladen.nl, search for your municipality and click ‘apply for a public charging station’. Please contact us directly for other countries.
As a Charge Point Operator we do not provide charging cards ourselves. You can request a charging card at one of the MSPs in your region.
You can search for the top MSPs on the following websites.
The Netherlands: https://laadpastop10.nl/
United Kingdom: https://www.zap-map.com/charge-points/ev-energy-tariffs/
There could be multiple reasons for this.
- You have a new MSP card that is not yet activated. In this case, you need to contact your MSP to activate the card.
- Your MSP does not have a contract with Allego. Even though we accept cards from most MSPs this can be the case. Contact your MSP to check if your card is valid on the Allego network.
- The new card is not yet registered at Allego. In this case, your MSP needs to send us the card information.
Please contact us if the above is not the case and we are happy to help.
Regular AC Charging
You need a Type 2 charging cable that is suitable for regular charging. You have to bring your own cable that belongs to your vehicle.
Fast DC Charging
Almost all full electric vehicles (battery electric vehicles) can charge at our DC chargers using a CCS or a CHAdeMO plug.
Learn more about charging cables in our blog.
Please visit the Smoov website to read more about the app and install it on your smartphone. You can use the Smoov app to find all the chargers in your area. You can also use it to start and pay for charging sessions at our chargers.
We have created an overview of our ultrafast charging locations. Here you will find pictures and more details about the locations such as facilities, route description and availability of chargers.
Charging with more power requires a more robust electricity supply. This is much more expensive both to buy and to run in comparison normal speed chargers. It also requires a different type of charger with more functionality than a normal speed charger.
We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.
As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin.
The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour.
Read more about charging duration on our Blog.
If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible municipality to report the said matter.
Request a charge point
You can find more answers at openbaarladen.nl/veelgestelde-vragen
You request a status check via our contact form on Support & Contact